JARDINE RESTAURANT GROUP
Pizza Hut Hong Kong (“Pizza Hut”, “we”, “our” or “us”) takes your privacy very seriously and wishes to assure you that your personal information will be treated as confidential. This is how we will manage information we collect from you. We will meet the standards of personal data privacy protection in complying with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”) as amended from time to time.
1. Types of Data we collect
When you register with our Online Ordering service, and when ordering from us, we may collect from you the following information which may contain personal data as defined under the PDPO (“Data”):
- your personal information such as your name, address, mobile phone number and email address;
- your credit or debit card information and billing information, including name of cardholder, card number, billing address and expiry date;
- your photos which are collected via our Facebook page; and
- optional information about your occupation, age, gender, number of family members, age group for family members, marital status and monthly household income.
2. Purposes for Collection and Use of Data
2.1 The Data provided by you will be used by us for the purpose for which it was requested, and for directly related purposes as follows:
2.1.1 for security reasons to confirm that you are who you say you are when you log in to our Online Ordering service.;
2.1.2 provision of Online Order service;
2.1.3 considering or fulfilling requests or application of any nature submitted by you, whether online, over the phone or through other channels;
2.1.4 registration of our activities including sales activities with offering;
2.1.5 processing billing and payment, maintaining a credit history, determining amounts outstanding and if necessary, collection of outstanding payments.
2.1.6 provision of delivery receipt;
2.1.7 conducting market analysis;
2.1.8 handling and following up of complaint, enquiry or feedback;
2.1.9 administering contests and sweepstakes conducted by us, including disclosing the winner of any such contest and collection of prizes;
2.1.10 updating and enhancing our records;
2.1.11 meeting the requirements to make disclosure to any governmental, legal or regulatory authority in Hong Kong under the requirements of any law binding on us; and
2.1.12 providing you with news, notices and other communications of our products, services and promotional events (please see section 3 – “Use of Data in Direct Marketing” for details).
3. Use of Data in Direct Marketing
3.1 We intend to use your Data in direct marketing, and we may not so use your Data unless we have received your consent (which includes an indication of no objection).
3.2 We would like to use the Data in our records including your name, phone number, email, address and/or or your response to any online survey to contact you about the following:
3.2.1 future Pizza Hut promotions or events; and
3.2.2 products, services and promotional events of our business partners in relation to banking, travelling, entertainments, telecoms and government utilities (“Business Partners”)
3.3 Your Data may be used by or provided to our Business Partners located within or outside Hong Kong and Macao for their direct marketing purposes. However, we will not disclose your Data to any third parties for direct marketing purposes without your consent.
3.4 You can choose not to receive these marketing notifications as described in section 3.2, and/or request us not to transfer your Data to our Business Partners by contacting us via any one of the free response channels in section 9. You can also choose not to receive such marketing materials by selecting the unsubscribe option which we provide in each email, sms or mms sent to you, or otherwise inform us.
4. Disclosure of information to third parties
4.1 We do not transfer, sell, rent or trade your Data to or with third parties (including our Business Partners). Your Data may however be transferred within or outside Hong Kong as follows:
4.1.1 companies engaged by us to perform services on our behalf, including fulfilling purchases using the Online Ordering service, sending emails, conducting market surveys, performing customer relations management services, printing promotional materials, advertising our products/ services and providing gift redemption services (together “Third Party Service Providers”);
4.1.2 governmental, legal or regulatory authority in Hong Kong;
4.1.3 our legal and financial advisers;
4.1.4 credit information or reference bureau;
4.1.5 debt collection agencies; and
4.1.6 our assigns or successor in title in the event of a transfer of Pizza Hut, such as acquisition by or merger with another company.
4.2 Our Third Party Service Providers may be supplied with or have access to your Data solely for the purpose of providing the above services on our behalf.
5. Security and Accuracy of Data
5.1 The Data we collect from you are stored in limited-access servers or are encrypted and transferred to other servers of the authorized third parties listed in section 4.1. We will maintain safeguards to protect the security of these servers and your DataData.
5.2 The security of your Data depends on the protection by you of your login password. Please do not disclose your login password to unauthorised people.
5.3 We shall take reasonable steps to keep your Data as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. Data that is used on an ongoing basis, including information that is disclosed to third parties, will generally be kept accurate and up-to-date. You can update or correct the Data held by us in accordance with section 9.
6.1 Your orders will also be retained in a database for statistical purposes in order to improve the quality of our service. We also collect other non-personally identifiable information when you visit our website, which may include your IP address and what browser you are using.
6.3 The non-personally identifiable information can be used to evaluate how our customers use and navigate our website, including the number of visitors and the frequency and length of their visits, in order to improve the quality of our service.
7. Retention of Data
7.1 We will not keep your Data longer than is necessary for fulfilment of the purposes specified above for which they are, or are to be, used.
7.2 Data provided by you is retained if the purpose for which the Data was collected still exists, it is so required by law, statue or regulation, or it is in the public interest.
8.1 We do not knowingly accept information from children under the age of twelve (12) as they are not eligible to use our services and must not submit any Data to us.
9.1 General Conditions
9.1.1 The Pizza Card Points Rewards (“Points Rewards”) is managed and operated by Jardine Matheson & Co Ltd – Pizza Hut Division (“Pizza Hut”).
9.1.2 Points are the unit of measurement for Points Rewards.
9.1.3 Only holders (“Cardholders”) of Pizza Cards (“Pizza Card”) issued by Pizza Hut in the Hong Kong Special Administrative Region (“Hong Kong”) who completed the online registration process are eligible to become a member (“Member”) of Points Rewards.
9.1.4 The records held by Pizza Hut shall be treated as conclusive evidence of balance of points in each Member’s Account.
9.1.5 Misuse of any Pizza Card, Points Rewards or its benefits may result in termination of membership or withdrawal of benefits.
9.1.6 Pizza Hut reserves the right to change the Points Rewards structure, benefits and other features, including these terms and conditions, or to terminate Points Rewards at any time. Although Pizza Hut will use reasonable efforts to notify Members of material changes, it is the responsibility of Members to keep themselves up-to-date in respect of the terms and conditions of Points Rewards. Any use of Points Rewards by a Member will be deemed as acceptance of any change. Pizza Hut will not be liable for loss or damage resulting there from.
9.1.7 Expiry Date of Pizza Card and Points Rewards is 12 months from the day upon the card is issued (printed at the back). Expired Pizza Card will not receive any offer; expired points will be cancelled. Members have to check the membership expiration.
9.1.8 In case of any dispute arising from Points Rewards, the decision of Pizza Hut shall be final.
9.2.1 To become a Member, Cardholders are required to register online by inputting the Pizza Card number imprinted on the card face, the “Points Rewards” activation code printed at the back of Pizza Card(“Activation Code”) and certain personal data. Each Pizza Card number and email can be registered by one Member only. If Cardholders of Pizza Card have established an online order account before registration, Cardholder can activate the account by entering the activation code.
9.2.2 Existing members can follow the above (1)Online New Pizza Card activation or bring the existing activated Pizza Card to any Pizza Hut outlets to activate the new Pizza Card, but the points of the existing Pizza Card will be cancelled automatically even if they are not expired.
9.2.3 Upon completion of online registration, an Online Account will be created for each Member.
9.2.4 Cardholders’ eligibility for Points Rewards is at the sole discretion of Pizza Hut and Pizza Hut may refuse to any applicant.
9.3 Membership Termination
9.3.1 Members may terminate their membership at any time by giving written notice and returning their Pizza Card to any Pizza Hut outlet in Hong Kong, at which time any outstanding points will be cancelled.
9.3.2 Misconduct, fraud, misuse of points or failure to follow the Points Rewards terms and conditions may result in the immediate termination of an individual membership and cancellation of all Reward Points. Pizza Hut reserves the right with or without notice to terminate an individual's membership at which time all Reward Points will be cancelled.
9.4.1 Members earn one point for every HK$5 spent in Pizza Hut Hong Kong (including Dine-in, Takeaway, online order or delivery order at hotline: 318-00000) The conversion is the total amount after any discount divided by 5, without any decimal point. For example: 134.7 / 5 = 26.94 (26 points are accumulated)
9.4.2 To earn points, members must activate Pizza Card Points Rewards (see “Enrolment”)
(i) For dine in or takeaway purchases, customer should present Pizza Card at time of requesting the bill. OR
(ii) For delivery order via hotline, member should read Pizza Card number upon ordering and present same Pizza Card upon food delivery. OR
(iii)For delivery order via online, member should present the Pizza Card registered in the ordering account upon food delivery.
9.4.3 Points are not awarded on tips, corporate discounts, prizes, donations, any purchase of gourmet party food (Dine in, Takeaway or Delivery), kids tours, purchases of and settlements by coupons / vouchers.
9.4.4 No benefits through Points Rewards can be earned unless the Member has registered, as stated in Point 1 of the Enrolment Section.
9.4.5 Expiry date of Pizza Card and Points Rewards is 12 months from the card issue date (printed at the back). In case of card loss or any disputes, information in the Pizza Hut system will be used to judge for accuracy.
9.4.6 Points Rewards may take 24 hours after a transaction to be credited to the Member’s Account.
9.4.7 Points can only be earned once per transaction by one Member’s Account
9.4.8 Each Member’s Account can store up to a maximum amount of points (initially 500 Points). Any changes to this maximum will be announced on our website, www.pizzahut.com.hk. Once the maximum amount is reached, no further points can be earned until some points are redeemed.
9.5.1 Members can redeem points from Pizza Hut Dine-in, Online Ordering and Takeaway. Please visit Pizzahut.com.hk/pizzacard for details and offers. Changes to offers will not be announced separately.
9.5.2 Points have no monetary value and cannot be exchanged or redeemed in any way for cash.
9.5.3 Points are not transferable and cannot be pooled from the same Member's various Pizza Cards.
9.5.4 The redemption of rewards and gifts is dependant on the sufficiency of points and agreement from Pizza Hut. If there are insufficient points, the redemption request shall be cancelled.
9.5.5 Members should immediately report any suspected unauthorized Points Rewards claims. Pizza Hut will decide at its discretion what action, if any, will be taken.
9.6 Malfunctions/ Loss of Pizza Card
9.6.1 Pizza Hut offers no replacement of any Pizza Card in event of loss, damage or for any other reason. Members cannot redeem any prize without presenting their Pizza Card, regardless of points in Member’s Account.
10. Data Access and Correction
10.1 You may at any time request access to or update/correct your Data held by us. You may also ask us to delete you or your Data from any active mailing or distribution list.
10.2 If you would like to obtain a copy of your Data held by us in order to correct or delete it from our data base, please go to the "Updating My Profile" or "Contact Us" page.
10.3 If you choose to unsubscribe from our promotional emails or if you have any questions or comments, please contact our Customer Service Officer via our Customer Service Hotline on 2411 9820 or at email@example.com. This will be effective ten working days later.
11. Third party websites
12.2 This policy was last updated on 28 March 2013.
12.3 In the case of discrepancies between the English and Chinese versions, the English version shall apply.
Thank you for visiting pizzahut.com.hk.